Our refund policy
We are happy to refund or exchange most items within 14 days. Items must be returned in the same condition they were sold, with a valid receipt and with LOROS price ticket attached.
Unfortunately we are unable to refund the following items unless they are faulty:
Books
CDs
DVD's
Earrings
Computer games
Underwear or swimwear
We are only able to refund an item in the same payment method in which it was originally purchased.
On all of our brand new goods we will refund or exchange in-line with the above policies.
Large furniture items are refunded at 50% of original sales value within 14 days of purchase.
Unfortunately, if you have used our delivery service, we cannot refund any delivery charges.
As a charity, the majority of our stock is donated, and may not be perfect quality. Any items which are sold and not identified as faulty with ‘Repair me’ labels or not fit for purpose we will refund or exchanged within 28 days and with a proof of purchase.
On sale items we offer an exchange only policy, within 14 days with a proof of purchase.
This does not affect your statutory consumer rights.
Sale items can be returned and will be offered an exchange only within 14 days with a proof of purchase.
This does not affect your statutory consumer rights.
